Mail and Courier

Our mail and courier services, both domestic and international are provided by UPS, DHL and SMSA. The Mail and Courier Services cover the following functions:

  • International and domestic inbound collection and delivery services
  • International and domestic outbound delivery services
  • Incoming third-party shipment delivery services
  • Internal mail and courier services

Saudi National Address Lookup

This online tool converts your KAUST house or apartment number into your National Address.

Your National Address enables you to use government agency services such as delivery of passports, national/resident ID cards, driving license and car registration license plates. Also, having your geographic location will help in MOI registration, opening bank accounts, vehicle insurance and shipment delivery reference. 


Use the search box below to find your Saudi National Address

House NumberBuilding NameNational Address (Building No-Zip Code-Additional)

Mailroom Locations

 DHL, UPS, and SMSA are providing services located in the following locations:

  • The General Warehouse Main Mailroom - the main operational hub - operates from 8:00 A.M. to 6:00 P.M. Saturday to Thursday
  • The Campus Mailroom β€“ a sub-center for the University campus - operates from 8:00 A.M. to 6:00 P.M. Saturday to Thursday
  • The Town Center Mailroom (Discover Square) - allocates and maintains P.O. Boxes for KAUST residents – operates from 8:00 A.M. to 6:00 P.M. Saturday to Thursday

Contact DHL


International inbound and outbound shipping services

  • Hours: 8:00 A.M. to 4:00 P.M. daily.

Contact UPS

Domestic mail & courier shipping services (UPS) including internal mail services, domestic inbound and outbound shipping services, third-party courier company shipments (requires 72 hours for delivery).

  • Hours: 8:00 A.M. to 5:00 P.M daily.

Contact SMSA

International inbound and outbound shipping services.

  • Location: Discovery Square mailroom 
  • Hours: 8:00 A.M. to 4:00 P.M. daily

Home Delivery


Currently, non-contact home pick-up and delivery services are provided. For non-contact delivery, couriers will sign the Proof-of-Delivery on your behalf.

Package Tracking


Once a shipment is received by the UPS mailroom at KAUST, you can track it internally by visiting:

Please make sure that you track your order until it is delivered at KAUST. If you need any support, please contact Mail.CourierServices@KAUST.EDU.SA or call 012 808-5777.


For payments, we offer three options:

  • Online Bank Transfer
  • Point-of-Sale credit/debit machine
  • Cash Payment (Non-preferred method)



Each KAUST staff member, faculty and student may apply for an individual mailbox that can be accessed 24/7 at the Town Center Mailroom in Discovery Square. A mailbox and combination number can be obtained upon visiting the Mailroom, where a service representative will guide and assist in your mailbox.

Noon Locker

​In partnership with Noon, the Community Services team in Community Life offers a Noon shipment collection service exclusive to KAUST Community. Noon Collect lockers provide the flexibility to pick-up your shipments safely according to your schedule without additional shipping fees. The lockers are available 24/7 and are located in the Discovery Square mailroom and post office, nearby the P.O. boxes.

To use Noon Collect:

  1. Add a new address and select your nearest Lockers at checkout
  2. Confirm your location and place your order
  3. Once the package arrives, you will receive instructions and a code via SMS. Enter the SMS code into the lockers and collect your shipment. SMS will also provide the number of days the package will remain in the lockers

For more information about using Noon Collect, please watch this video or visit the Noon Collect Website.