Final departure tips

1. Invitation

Following notification of planned departure, residents receive a calendar invitation for a pre-departure inspection.

2. Pre-departure inspection

Accommodation Services representative attends with available member of the Horticulture, Maintenance, Materials Management and Key Control teams.

3. Inspection

  • Furniture

  • Garden

  • Building repairs

  • Kitchen and electrical equipment

  • KAUST IT equipment

  • Home Improvement Requests

4. After the inspection

Acknowledge results of the inspection and address any outstanding issues with the various services.

5. Key pickup inspection

Accommodation Services representative visits 15 minutes before resident's taxi pickup to check outstanding items are addressed and collects remote controls and keys.


Here to Help

    • Get packing help from Housekeeping.
    • Call 959 for service requests.



    Your Unit - | 959

    • Request early pre-departure inspection at least 3 weeks before move date to check for any action items.
    • Reasonable wear and tear factored into assessments.
    • Any maintenance items addressed by raising FM helpdesk tickets.


    Your Garden - | 959

    Confirm any extra work required by emailing the Horticulture team.


    Your Furniture | 959

    Any charges over and above inevitable wear and tear are guided by a schedule of costs.

    Contact the Materials Management team for items of concern following pre-departure inspection.



    Charges are avoidable with early planning and action and only apply to items deemed the result of wilful damage, misuse or negligence.