Mail

Mail and Courier

Our mail and courier services, both domestic and international are provided by UPS and DHL. The Mail and Courier Services cover the following functions:

  1. International and domestic inbound collection and delivery services
  2. International and domestic outbound delivery services
  3. Incoming third party shipment delivery services
  4. Internal mail and courier services


Mailroom Locations

Both, DHL, our international mail and courier service provider, and UPS, our domestic mail and courier service provider, are providing services located in the following locations:

  1. The General Warehouse Main Mailroom - the main operational hub - operates from 8:00 A.M. to 6:00 P.M. Saturday to Thursday
  2. The Campus Mailroom – a sub-center for the University campus - operates from 8:00 A.M. to 6:00 P.M. Saturday to Thursday
  3. The Town Center Mailroom - allocates and maintains P.O. Boxes for KAUST residents – operates from 8:00 A.M. to 6:00 P.M. Saturday to Thursday

 

Contact DHL

International inbound and outbound shipping services (DHL) operate from 8:00 A.M. to 4:00 P.M. 

 

Contact UPS

Domestic mail & courier shipping services (UPS) operate from 8:00 A.M. to 5:00 P.M. 

  • Internal Mail Services
  • Domestic Inbound & Outbound Shipping Services
  • Third-Party Courier Companies Shipments Handling Services (requires 72 hours for delivery )
  • Phone: 8085777 for Warehouse mailroom and 8024039 for Discovery Square mailroom.
  • E-mail: Mail.CourierServices@KAUST.EDU.SA

 

Home Delivery

Currently, non-contact home pick-up and delivery services are provided. For non-contact delivery, couriers will sign the Proof of Delivery on your behalf.

 

Package Tracking

Once a shipment is received by the UPS mailroom at KAUST, you can track it internally by visiting: http://10.4.26.13/track/

Please make sure that you track your order until it is delivered at KAUST. If you need any support, please contact Mail.CourierServices@KAUST.EDU.SA or call 012 808-5777.


Payment

For payments, we offer three options:

  • Online Bank Transfer
  • Point-of-Sale credit/debit machine
  • Cash Payment (Non-preferred method)

 

Mailboxes

Each KAUST staff member, faculty and student may apply for an individual mailbox that can be accessed 24/7 at the Town Center Mailroom in Discovery Square. A mailbox and combination number can be obtained upon visiting the Mailroom, where a service representative will guide and assist to your mailbox.

 

Escalation Process send an email to: Reem.aldaghfaq@dhl.com

Terms, Conditions & FAQs: Visit the website. 


ups-truck-man-boxes.jpg USPS_Post_office_boxes_1.jpg DHL.jpg


Contact

Information, Enquiries and Working Hours:

To request the Mail & Courier Services, kindly contact:

DHL Representative
Email: kaust.mailroom@dhl.com and Kaust.Servicepoint@dhl.com
Phone: 8085755 and 8024050

UPS Representatives
Email: Mail.CourierServices@kaust.edu.sa
Phone: 8085777, 8083541 and 8024039

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If it is a sub service then select its parent service otherwise don't select any service.

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