Community Life is committed to improving the level and range of services available to our community members. In November 2018, we installed a number of Smiley Terminals in various locations throughout the community, covering the recreational, retail and food outlets. In total we have 14 devices located across the community ready to take your feedback. The goal is to listen, learn, and adapt based on your feedback.
The Smiley Terminals ask a simple question and have four smiley face responses which range from 'very happy' (green) to 'very unhappy' (red) to capture your customer satisfaction levels. Some of the machines will ask further questions to help get a full understanding of your feedback.
Many community members took a moment to rate their experiences when they saw the machines. We received over 50,000 responses in total between November 1 and February 28, with a daily average of 441. All this data was collected and analyzed to make targeted, data-driven improvements to our community services.
We're happy to share the first batch of collected data with you from November up to the end of February.
Making you happy
We want to keep improving our community, and you can help us do that. If you see a Smiley Terminal, we encourage you to take a moment and rate your experience. We highly value your feedback.
Please be mindful that this data is used in meaningful ways, so kindly teach your children to use it accordingly.
Director, Community Services & Engagement