Your Smiley Terminal Feedback
Life is committed to continual improvement of the
level and range of services available to our community members. To help us
achieve this, we installed a number of Smiley Terminals in various locations throughout the community, covering several recreational,
retail and food outlets.
Terminals ask a simple question and have four smiley face
responses which range from ‘very happy’ (green) to ‘very unhappy’ (red) to
capture your customer satisfaction levels. Some of the machines will ask
further questions to get a full understanding of your feedback.
In total we
have 14 devices, all with the aim to help us listen,
learn, and adapt based on your feedback.
To keep you
informed, we regularly report back to the community.
like to take this opportunity and share the latest results with you, from February up to
the beginning of May.
During this period, a combined
Happy Index Score of 84.6 was achieved. This was based on over 37,300
responses, equating to an average of 401
responses per day – so thank you for your numerous feedback!
As the image below shows, no location scored below
77.6%, with four of the venues reaching above a 90% satisfaction score.
took place in the past couple of months, and we also wanted to
you felt about them. All this data was collected and analyzed to make
targeted, data-driven improvements to our community events.
This spring, the Fun Run
turned out to
be the most loved event by our KAUST community!
We want to
keep improving our community, and you can help us do that. If you see a Smiley
Terminal, we encourage you to take a moment and rate your
experience. We highly value your feedback.
Please be mindful that this data is used in meaningful
ways, so kindly teach your children to use it accordingly.
Services & Engagement